This document outlines the importance of IT Service Management (ITSM) in maximizing organizational value while minimizing costs. It emphasizes ITSM’s role in strategic financial management, highlighting its capacity to standardize processes, optimize resources, and improve customer satisfaction. ITSM tools, based on ITIL practices, help organizations manage IT services efficiently, reducing waste and operational costs. The document also addresses the challenges of ITSM implementation, such as staff resistance and initial costs, while showcasing real-world examples of cost savings achieved by companies like Telefonica and Domino’s through ITSM adoption. The focus is on improving financial efficiency and staying competitive through proactive management, automation, and continuous improvement.